| Many movies have been made about the
| |
| | customers? Sam Walton, the founder of
|
| tragic story of the Titanic. Arrogance
| |
| | Wal Mart, said that the most important
|
| and ignorance was definitely present
| |
| | person to an organization can be the one
|
| during its maiden voyage, which was
| |
| | who greets that customers. Too many
|
| Titanic's last voyage.Many warnings were
| |
| | companies don't even realize just how
|
| given, but unfortunately, the warnings
| |
| | MUCH each person represents their
|
| were not taken seriously. On April 14th,
| |
| | company!There is WAY too much competition
|
| 1912 Titanic received six warnings that
| |
| | in the marketplace NOT to heed warnings.
|
| icebergs were present in their perimeter.
| |
| | Industries like telecom, automobile,
|
| On the night of April 14th, Titanic
| |
| | office supplies, soft drinks, and
|
| struck an iceberg and ultimately sank to
| |
| | restaurant industries, just to name a
|
| the bottom of the Atlantic Ocean.For
| |
| | few, had better take warnings seriously.
|
| other entities, what happened to the
| |
| | Some companies might not get the luxury
|
| Titanic does NOT have to happen to them.
| |
| | of six warnings that the Titanic got.
|
| Many have learned from the mistakes that
| |
| | Sometimes, only one warning can break a
|
| Titanic had made.There are several
| |
| | company. That's why companies that DO
|
| examples that follow and form a parallel
| |
| | encourage, and take seriously, customer
|
| to what happened to Titanic and how an
| |
| | feedback are invaluable and can be a gold
|
| entity can learn from Titanic's
| |
| | mine.6. The Titanic only had white flare
|
| mistakes.1. The Titanic only had 16
| |
| | guns to signal for help.Red is the
|
| lifeboats, which was not nearly enough to
| |
| | standard color for a flare gun used to
|
| save everyone on the ship.Only about 60%
| |
| | signal for help. When the Titanic was
|
| of the entire lifeboats' capacity was
| |
| | sinking, white flare guns were shot off
|
| utilized! Does your company have a
| |
| | from the ship. One or two ships many
|
| disaster plan in place? Are your
| |
| | miles away say the white flares, but did
|
| computers, especially your servers, being
| |
| | not interpret the white flares as warning
|
| backed up on a regular basis? Many
| |
| | messages.Does your entity use the proper
|
| servers are now being backed up on a
| |
| | means of communication? Is it ensured
|
| daily basis and sometimes on an hourly
| |
| | that all of the parties involved
|
| basis.When I was working at a Helpdesk,
| |
| | completely understand what the other
|
| one of our afternoon gals was named the
| |
| | parties are saying? Many groups within
|
| "Backup Queen" because she took EVERY
| |
| | an organization speak entirely different
|
| major server backup VERY seriously. The
| |
| | languages. Sales, technology and
|
| company was very lucky to have the
| |
| | management translations may as similar to
|
| "Backup Queen" because there were several
| |
| | translating three different foreign
|
| instances where our most critical server
| |
| | languages.7. Bruce Ismay, the president
|
| had crashed and lost information.
| |
| | of White Star, pressured Captain Smith
|
| Fortunately, information restoration was
| |
| | into unrealistic and dangerous
|
| quick and painless due to the machine
| |
| | goals.Ismay wanted the Titanic to arrive
|
| being backed up on a regular basis.We
| |
| | in New York on Tuesday, April 16th. In
|
| were very lucky to have someone who took
| |
| | order to meet this goal, the ship would
|
| the initiative to handle the server
| |
| | have to travel at full speed a majority
|
| backups. Is your company that lucky?
| |
| | of the time. The coercion from Ismay
|
| Yes, doing backups can be VERY
| |
| | turned out to be dangerous due to the
|
| unexciting. However, losing valuable
| |
| | ship's demise.Ismay's level was similar
|
| data can be very exciting, but in a
| |
| | to a CEO's level. Is your company's CEO
|
| negative way.2. The crewmen in the
| |
| | and the rest of the management staff
|
| lookout tower, or the "crow's nest," were
| |
| | setting realistic goals? Are your
|
| not issued binoculars to better search
| |
| | managers providing bilateral
|
| for icebergs.Employees were not given the
| |
| | communication? Feedback is vital to any
|
| proper tools to use to do their job. Is
| |
| | company's survival because many managers
|
| your company using the right software for
| |
| | are not involved in day-to-day
|
| the job? Are you saving money on
| |
| | activities.8. The two wireless operators'
|
| upgrading your operating system and
| |
| | priorities were not focused on the ship's
|
| software, but are losing customers? If
| |
| | priorities.Many of the aristocrats in
|
| you are losing customers, you're NOT
| |
| | first class passage had paid both
|
| really saving any money at all.The right
| |
| | operators bonuses to wire messages to New
|
| equipment can range from the very basic,
| |
| | York. One of the Titanic's operators
|
| such as issuing headphones that are
| |
| | told another ship to "shut up" after
|
| compatible with the phone system to
| |
| | being given another iceberg warning. It
|
| customer service representatives, to
| |
| | was a powerful rebuke that may have cost
|
| ensuring that a backup generator can
| |
| | thousands of lives.Is your customer
|
| adequately run due to a power outage.3.
| |
| | service department doing all it can to
|
| Titanic had a total of 16 watertight
| |
| | retain and acquire it customers? A
|
| compartments. Initially, it sounded
| |
| | polite and knowledgeable customer service
|
| fine, but unfortunately, each compartment
| |
| | representative can save the company
|
| did not hold water on its own. Every
| |
| | thousands of dollars and maybe more! I
|
| compartment was similar to an ice cube
| |
| | have had the fortunate experience of
|
| tray. When one compartment overflowed,
| |
| | dealing with many great customer service
|
| water flowed into the next compartment.
| |
| | representatives. I have told many of the
|
| Each compartment did not completely seal
| |
| | rep's supervisors that I really
|
| off water on its own.Does your company
| |
| | appreciated their help as well and that
|
| have a good disaster recovery plan in
| |
| | they are lucky to have such great rep's
|
| place? If a flood or a fire struck the
| |
| | on their team.9. The Titanic's steel
|
| premises, would you be able to resume
| |
| | construction was never tested in cold
|
| business operations in a matter of days
| |
| | temperature.The steel that made up ocean
|
| or would it take a matter of months?Is
| |
| | liners in the early 20th Century was
|
| your information that you have on site
| |
| | brittle to begin with. Unfortunately,
|
| being sent off site so you CAN have
| |
| | the steel was never stress-tested to
|
| another place to access your valuable
| |
| | determine what stress levels the
|
| information?4. The Titanic was going at
| |
| | structure could endure.Is adequate
|
| full speed at night in iceberg-infested
| |
| | testing being done on your company's
|
| waters.Are your machines at your business
| |
| | products? Are your prototypes up to the
|
| running at 100% capacity on a continuous
| |
| | challenges of customers' demands? Are an
|
| basis? How much is downtime costing you
| |
| | automobile company's crash tests being
|
| when those machines need to be fixed?
| |
| | utilized to the fullest extent?North
|
| Are you REALLY saving money by not buying
| |
| | Notes is a writing and researching
|
| more machinery? Does the cost of more
| |
| | company, which primarily helps writers
|
| machinery outweigh the cost of your
| |
| | gain focus, motivation, remove mental
|
| present machines' downtime?5. The Titanic
| |
| | blocks that help to unblock the writing
|
| did not heed to the many iceberg
| |
| | process. EVERYONE who writes has been
|
| warnings.Titanic received six iceberg
| |
| | stuck at some point in his or her career.
|
| warnings on the day it sank! Is your
| |
| | You do not have to accept these
|
| sales force, customer service department
| |
| | mind-boggling roadblocks!
|
| and/or helpdesk REALLY listening to your
| |
| |
|
